Welcome to Datang Gaohong Data Centers

This is customer guide for self-service options, customer care contacts, and product and policy information to help you deploy data center operations.

Getting Started

• Customer Care
The Service Desk is the initial point of contact for customer service issues and order placement.
• Phone: 400.120.9055
• Email: servicedesk@gaohongidc.cn
• Customer Success Manager (CSM)
Contact your assigned CSM for onboarding activities, account management and issue escalation management.
• Customer Portal
Log in to place cross connect orders, open work visit tickets, get reports and manage interconnections.

Onboarding Information

• Contact Information for Shipment
• SH2
• SH3
• SH5
• SH6
• IT Equipment Rack Mounting Guide

Products and Policies

• Data Center Policies
Customer terms and conditions for using Datang Gaohong data centers.
• Work Visit Policies and Procedures
Information on how to arrange work visits and tours to our data centers.
• Cages and Suites Cleaniness Guide
Information on site cleanliness and garbage disposable.

Tools and Services

• Data Center On-Site Tools
Information on tools available on-site for free at our data centers.
• Smart Hands Service
Information on our remote management, installation and troubleshooting service of your data center equipment.